YOUR
EXPERIENCE.
Your feedback helps us improve. Whether you'd like to thank our crews, raise a concern, or ask a question — we want to hear from you.
Provide FeedbackSend a Message of Thanks
Our team love receiving messages of thanks and appreciate you taking the time to thank them for the job they do. If you'd like to send a message to the crew who came to you, email us with as much information as possible.
Please include the date and full address the ambulance was called to, so we can identify the crew and make sure they — and their managers — receive your message. Alternatively, you can send a card or letter to our head office address.
Make a Complaint
It is important to us that we provide a quality service and we appreciate feedback so we're able to improve. If you would like to make a complaint, please email us and your concerns will be recorded. A member of staff will be in contact with you.
Alternatively, you can contact us between 09:00 – 15:00, Monday to Friday (except bank holidays).
Questions & Answers.
Common questions about your experience with Spark Medical, answered by our patient experience team.